The Tourism and Creative Economy Ministry requires professional guides
in Indonesia to follow the existing ethical codes in an attempt to
improve the country’s image as a world-class destination.
I Gde Pitana, head of the ministry’s tourism resources department, said tour guides played a crucial role in the tourist industry.
“They are the spearheads in the industry, directly dealing with tourists. Their work and professionalism will certainly mirror our tourism,” Pitana said, while opening the 12th national congress of the Indonesian Tourist Guide Association (HPI) in Denpasar.
Pitana urged all those working as guides to register with official agencies and acquire the necessary professional certification.
Issuing the certificates was another problem. “It should be managed by authorized agencies,” said Pitana, who is also a professor of tourism studies at Udayana University.
He further said the majority of registered guides already demonstrated professionalism.
“But there are still many guides who do not have official licenses. They may act against the ethical codes and could damage the image of Indonesia,” Pitana said.
Recommendation was also made for guides to register as members of HPI. “It is a forum in which guides can share each other’s experiences, exchange information and learn to find solutions,” Pitana said.
Referring to Law No. 10/2009 on tourism, Pitana said that tourism workers, including tour guides, must be certified.
The certificates must be obtained by passing the examinations and evaluations offered by competent and authorized agencies.
The ministry has targeted subsidizing the certification process for 50,000 tourism workers between 2012 and 2014.
“So far, around 47,500 workers have undertaken the certification process,” Pitana said, adding that 50,000 other workers had undergone certification using their own money.
Erman Maulana, chairman of HPI, said that the association had signed the global ethical code for guides in 2012.
The ethical codes on tour guiding stress the importance of good attitudes, skills and knowledge.
“Indonesian guides are weak in attitude. This depends on personal characteristics. It will be a long process to change one’s attitude,” Erman said.
HPI would also issue standard operational procedures for guides, based on international standards.
HPI has 12,000 members across Indonesia, including 6,500 members in Bali. “But only 10 percent of the members have already obtained their certification,” said Erman.
Sumber : Bali Daily
I Gde Pitana, head of the ministry’s tourism resources department, said tour guides played a crucial role in the tourist industry.
“They are the spearheads in the industry, directly dealing with tourists. Their work and professionalism will certainly mirror our tourism,” Pitana said, while opening the 12th national congress of the Indonesian Tourist Guide Association (HPI) in Denpasar.
Pitana urged all those working as guides to register with official agencies and acquire the necessary professional certification.
Issuing the certificates was another problem. “It should be managed by authorized agencies,” said Pitana, who is also a professor of tourism studies at Udayana University.
He further said the majority of registered guides already demonstrated professionalism.
“But there are still many guides who do not have official licenses. They may act against the ethical codes and could damage the image of Indonesia,” Pitana said.
Recommendation was also made for guides to register as members of HPI. “It is a forum in which guides can share each other’s experiences, exchange information and learn to find solutions,” Pitana said.
Referring to Law No. 10/2009 on tourism, Pitana said that tourism workers, including tour guides, must be certified.
The certificates must be obtained by passing the examinations and evaluations offered by competent and authorized agencies.
The ministry has targeted subsidizing the certification process for 50,000 tourism workers between 2012 and 2014.
“So far, around 47,500 workers have undertaken the certification process,” Pitana said, adding that 50,000 other workers had undergone certification using their own money.
Erman Maulana, chairman of HPI, said that the association had signed the global ethical code for guides in 2012.
The ethical codes on tour guiding stress the importance of good attitudes, skills and knowledge.
“Indonesian guides are weak in attitude. This depends on personal characteristics. It will be a long process to change one’s attitude,” Erman said.
HPI would also issue standard operational procedures for guides, based on international standards.
HPI has 12,000 members across Indonesia, including 6,500 members in Bali. “But only 10 percent of the members have already obtained their certification,” said Erman.
Sumber : Bali Daily
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